Reading time ( words)
Increase in business and focus on compliance leads to adjustments in the customer service department, for PCB broker Elmatica.
"We have identified an increased demand for customer support and focus in relation to compliance, in particular towards our customers in the defense industry. With Estelle Blocklet stepping up as customer service manager, we strengthen our focus and competence within this field. However, the main focus is still to give our customers the VIP treatment they deserve and further develop our customer service routines," says Vidar Olsen, chief procurement officer.
Blocklet has been with the company for a year and has played an important role in implementing new control systems.
"With an upturn of customers on all continents and industries, we also see a need for advanced customer service introduction to Elmatica, in regard to communication and integration. Despite her short time with the company, Blocklet has shown herself as a valuable asset by improving existing procedures to provide the quality service and support internally, but first of all towards our customers," says Olsen.
"I am grateful for the increased responsibility and I look forward to further contribute to keep our commitments towards customers and make sure we live up to our motto: Nobody completes your purchasing process better than us," says Customer Service Manager, Estelle Blocklet.
Elmatica was established in 1971 and is the oldest broker of PCB in the world. Delivering to five continents and 39 countries with over 10 000 orders per year, to small family businesses and companies listed on the stock exchange. With over 46 years experience in the industry, Elmatica has a unique understanding of the market, demand, supply to three continents, compliance and future trends and possibilities of Printed Circuits. We are honored for being selected to chair several new independent standards in our industry, with organizations as IPC and iNEMI. Elmatica’s products include consulting, procurement, manufacturing, and logistics. Elmatica is all about the future of PCB. For more information, click here.