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Tramonto Circuits is proud to announce that overall On Time Delivery (OTD) in 2018 increased to 98.84%. This key performance indicator confirms Tramonto Circuits’ commitment to improvement and customer requirements.
Motivated by a company poll that showed customer’s top two requirements for their printed circuit board suppliers were “quality” and “on time delivery” Tramonto Circuits set aggressive goals and included them as Key Performance Indicators (KPI) again for 2018. The goal set for OTD was 95% overall and the goal for RMA requests was twelve or less.
The overall OTD improved to 98.84% for 2018 from 94.96% in 2017 and a total of 12 RMA’s were recorded This improvement included an 11.7% increase in part numbers shipped. These numbers, although lofty, show the commitment the company has made to its customers. “We have improved our OTD by nearly four percentage points this year,” said John Talbot, president. “We have mightily surpassed our goal of 95% for 2018 and now strive to keep our OTD for 2019 over 98%. Our staff is proud of the accomplishment and look forward to more improvement in 2019.”