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Change is hard. The events of 2020 have certainly made that clear—as if we needed reminding. 2020 is holding true to that old saying, “You can either choose change, or change will choose you.”
That thought brought us back to TQM. Total quality management (TQM) is a business management methodology wherein employees are empowered to improve processes—and therefore, product quality—continuously.
This TQM issue features an interview with two I-Connect007 technical editors. IPC Hall-of-Famer Dan Feinberg discusses “Lessons Learned From Past Applications of TQM.” Happy Holden retrieves some of Deming’s lost chapters after uncovering pre-publication drafts of Deming’s 1985 book that he received as training handouts at Hewlett-Packard from Deming himself. Dana Korf discusses focusing on the impact of data, and Steve Williams shares his thoughts on emotional manufacturing intelligence. PCB Norsemen Didrik Bech tackles the issue’s theme with his column, “The Importance of Quality Management.”
This issue is jam-packed with columnists as well. Dr. John Mitchell tackles “Problem Solving While Innovating,” and George Milad covers “Minimizing Signal Transmission Loss in High-Frequency Circuits.” Steve Williams continues with Part 3 of his “Guerilla Tactics to Pass Any QMS Audit” series, and Mike Carano launches a new column series titled “A Process Engineer’s Guide to Advanced Troubleshooting.”