The May 2023 Issue of PCB007 Magazine Is Now Available

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Companies can deliver stunning ads and effective marketing plans that create strong emotional reactions. But your personal experience creates a long-lasting impression. It comes down to customer service.

We all have customer service stories on both sides of the equation, haven’t we? In Nolan Johnson’s column this month, he tells the tale of an amazing customer service experience that involves, against all odds, being reunited with his passport in Shanghai, China. Unfortunately, it always seems our bad experiences often outweigh the good.

It’s easy to think we’ve got customer service mastered, but do we really? Customer service is equal parts science, art, and inspiration. We can engineer it, define it in policy, but in the end, it’s our attitude, our empathy, that makes all the difference. In this issue of PCB007 Magazine, we bring you a wide range of stories that show customer service for what it is: an achievable goal.

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Suggested Items

Knowledge: At the Heart of Great Customer Service

05/26/2023 | Barry Matties, I-Connect007
David Thomas, master IPC trainer at EPTAC, says that the more you understand the work and technology that go into your processes and products, the better you can serve your customers. That includes knowing the basics.

A Goal of Higher Technology

04/12/2023 | I-Connect007 Editorial Team
Like many circuit board shops, Sunstone found itself climbing out of the deep well created by shutdowns during the pandemic. But 2022 was a good year, and Vice President Matt Stevenson greets 2023 with optimism. What’s on his mind? He’s looking closely at automation, price adjustments, a plating line, and the ongoing struggles with staffing.

MKS' Atotech Embracing Digital Solutions for PCB Fabrication

11/10/2022 | Nolan Johnson, I-Connect007
‌MKS' Atotech continues to develop and release digital solutions within the Atotech product portfolio. In this conversation Stefan Stefanescu and Nolan Johnson, they discuss the work MKS' Atotech is engaged in, the problems to be solved, how this work will improve customer operations.

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