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Dell Senior Manager Dr. Randy Schueller needed to address server board field failures. His research led him to the realization that lead-free HASL, a seldom-used surface finish, was the best way to solve Dell's problems. His 2007 award-winning paper was written not only to document his work, but to help his suppliers better understand why they might benefit from investing in lead-free HASL. Schueller also discusses his company's perspective on immersion silver.