Launch Letters: Employee Recognition—More than Money

Employee recognition extends beyond dollars and cents. Today’s workplace requires more than gifting monetary rewards, gold watches, and restaurant cards. These isolated acts are important, yet need to be part of a comprehensive, results-driven program that is both meaningful and engaging for all team members. Supported by visual and digital communications that showcase each achievement, employee recognition programs are instrumental in helping to create and maintain a high-performance culture.

Defining Recognition

Recognition fuels employee motivation to increase productivity and teamwork. However, recognition can backfire if employees don’t understand the “rules of the game.” Even worse, it can be viewed as unfair if employees witness the same folks being regularly feted, while they never get toasted.

Therefore, it’s essential that every employee understands exactly what performance areas are recognized. The recognition should be clearly defined and reflect a key performance objective of the company.

To illustrate, a top corporate priority for a manufacturer is workplace safety:

  • The production team is recognized for no accidents in the last 90 days
  • A production worker is recognized for completing a forklift driver safety course
  • Corporate communications produce a video on workplace accident prevention

All of the above actions exemplify positive behaviors that contribute towards the performance objective of workplace safety. Tactics that range from achievement certificates, special parking space privileges and bonus incentives, to pizza parties and president’s awards ceremonies could be deployed based on the type and level of performance achieved. All should be planned and executed consistently as to demonstrate the company’s commitment to a high-performance culture.

To read the full version of this column which appeared in the May 2017 issue of The PCB Magazine, click here.

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2017

Launch Letters: Employee Recognition—More than Money

05-11-2017

Employee recognition extends beyond dollars and cents. Today’s workplace requires more than gifting monetary rewards, gold watches, and restaurant cards. These isolated acts are important, yet need to be part of a comprehensive, results-driven program that is both meaningful and engaging for all team members.

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Launch Letters: Nasty News Releases

04-28-2017

Since leaving my corporate digs a year ago and launching my “new wonderful,” I’ve had the pleasure to evaluate, enjoy and envy insightful communications by some of the world’s best technology companies. From new appointments and facilities, to recent product innovations and event announcements, I admire the professionalism and relevance of these news releases that populate my inbox.

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Launch Letters: E-Newsletter Magic

02-14-2017

“Welcome to Our Newsletter!” How many times have your current or past employers welcomed customers to the first of what was touted to be a monthly or quarterly issue of your company’s premiere digital publication? It’s not a trick question, but it does make some of us think, “Oh yeah, whatever happened to it?”

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Launch Letters: Fake News—It Could Happen to You

01-18-2017

This month’s column was written a month after a historic U.S. presidential election that pitted a business billionaire that previously never ran for public office versus a 30-year public servant who was the first female nominee of a major political party.

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2016

Launch Letters: Programs, Not Projects

12-08-2016

Sometimes, an uncontrollable tick in my neck begins to emerge. The wrinkle in my forehead that now has no boundaries slowly makes its way to my balding scalp. My porcelain china doll-like complexion gradually transforms itself to resemble a Honeycrisp, and ultimately, a Red Delicious apple. Finally, the irrepressible urge to take an enormous breath instinctively follows.

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Launch Letters: My Graphic Grief—Trade Shows and Events

11-08-2016

I’ve had the absolute privilege to organize and direct exhibition activities from Shanghai to Shenzhen, from Munich to Mumbai, from San Diego to San Jose and beyond. No matter the location, I just can’t seem to get over my “graphic grief.”

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Launch Letters: Take Social Media Seriously

10-27-2016

This September will mark the 10th anniversary of “the Zuck” (aka Mark Zuckerberg) and his band of college buddies unleashing Facebook membership from the scholarly confines of Harvard to anyone 13 years and older with a valid email address.

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Launch Letters: Trade Shows—The Unstoppable Force

10-18-2016

Trade show mania...it’s still here. We complain, criticize, and whine (yep...that’s me!) about the financial and human expense, while feeling an odd, inner excitement and anticipation as the date of the big event approaches. Yet to quote the ever put-upon George Costanza, this “unstoppable force” seemingly has a life of its own.

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Launch Letters: Embrace Your Brand

08-11-2016

Whether it be your company brand or personal brand, you have to fully embrace it and believe in it. It’s the trust, knowledge and confidence you communicate to your customers, the community, and the industry you interact with and react to every nanosecond. In his latest column, Barry Lee Cohen explains why, and provides some pointers on how you can launch—or relaunch—your brand.

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Launch Letters: Give Your Literature Some Lovin’

07-12-2016

Collateral is such an ugly word. As the late, great Rodney Dangerfield would have put it, brochures, sell sheets, process manuals, and other sales support tools often get no respect in our digital world. Even the convenience of downloading a PDF is scoffed at by today’s millennials who rely on the “Almighty App” and the “All-Knowing Cloud” to view, digest and store information.

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Launch Letters: Exceptional Service—Extra Toppings without Sacrifice

06-15-2016

Exceptional service is often recognized by not being recognized. Exceptional—not good— service is demonstrated by actions that are assumed and relied upon by the customer to be the norm. Exceptional service is providing the extraordinary and value-added without being asked.

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