Article Highlights
Viking: Covering the Globe with Value-Added Services
12/14/2017 | Barry Matties, I-Connect007
Institute of Circuit Technology Harrogate Seminar 2017
12/13/2017 | Pete Starkey, I-Connect007
Full-Service Plating at Hofstetter
12/12/2017 | Patty Goldman, I-Connect007
RTW…HKPCA & IPC Show 2017 Highlights With Canice Chung
12/08/2017 | Real Time with...HKPCA and IPC
HKPCA & IPC Show 2017: IPC Asia’s Philip Carmichael on the Changes in PCB Value Chain
12/07/2017 | Real Time with...HKPCA and IPC
PCB :: Business

Latest Articles

RTW…HKPCA & IPC Show 2017 Highlights With Canice Chung

Canice Chung, chairman of the HKPCA, speaks with Managing Editor Stephen Las Marias about the record-breaking show, held this week in Shenzhen, China.

A Conversation with EIPC Executive Director Kirsten Smit-Westenberg

The EIPC booth was a busy place during productronica, with several members and other organizations headquartered there, resulting in a constant stream of people stopping by to visit, get information and study the upcoming conference agendas. Overseeing the big, and even the little things, was Executive Director Kirsten Smit-Westenberg, who made sure important questions got answered, people stayed hydrated, and EIPC’s magnetic pins found homes on shirt collars.

Papandrew Leads Advanced Circuits’ New Offshore Division

Advanced Circuits is one of the largest PCB manufacturers in the United States. Now, the company is expanding the range of its services with the launch of its new Offshore Division. Recently, the company hired PCB veteran Greg Papandrew to lead the new division and help the company meet buyers’ demand for offshore PCB sourcing.

Walt Custer’s Annual Update from productronica 2017

Industry consultant Walt Custer of Custer Consulting sat down with me at productronica 2017 to once again inform our readers with his yearly update and perspective on what’s happening in the industry. And guess what? It’s good news! Pertinent charts referenced in our conversation are included, but if you want more, Walt invites you to click the link at the end of this conversation and email him directly.

Book Recommendation: Find the Fire

This is a fabulous book for whenever you get the blahs! You know what I’m talking about. There are times when you just cannot get out of your own way, and everything you try to do gets stuck in park and you just can’t understand how you ever got anything done in the first place.

Book Recommendation: Becoming Facebook—The 10 Challenges that Defined the Company That’s Disrupting the World

Make no mistake about it: This is not just the story of one company, but rather one that describes the many challenges that all companies face and must overcome to be successful.

Video from productronica 2017: Rogers Discusses Trends Driving Growth

Dirk Lefelon, European sales manager for Rogers Corporation, discusses his group’s final 2017 results. He also explains what the new year will bring, including increased investment in capacity for the European market, especially for the automotive segment.

Book Recommendation: Profitable Podcasting—Grow Your Business, Expand Your Platform, and Build a Nation of True Fans

There is no doubt that we are living in a world of content marketing. If we want to get our company’s message out there we must not only know how to develop great content, but come up with the best ways to get it out into the stratosphere. Many of more experienced marketing people have missed this meeting.

Signal Integrity: The Experts Weigh In

When we began planning the October issue on signal integrity, we arranged a conference call with a variety of industry experts. Mike Steinberger of SiSoft, Mark Thompson of Prototron Circuits, and Yogen and Sunny Patel of Candor Industries joined editors Andy Shaughnessy, Patty Goldman, Happy Holden and Publisher Barry Matties on the call for a spirited discussion about the challenges related to signal integrity and some of the tricks of the trade for helping ensure SI.

Steve’s Particular Set of Skills (to become a World-Class Quality Manager)

Being a quality professional today is nothing like it was 20 or 25 years ago; on a personal level, I can attest to this fact. It is no longer adequate to appoint a quality manager simply based on a person’s command of acceptance criteria and industry specifications; in the 21st century, a truly hybrid executive is needed.


PCB/PCBA M&A Top 10 FAQs

We talk with owners a lot about the possible sale of their businesses. Here are the top 10 questions asked by PCB/PCBA shop owners about the process.

AltiumLive Summit—Munich, Germany, Part 2

Pete Starkey continues with his review of the AltiumLive PCB Design Summit held recently in Munich, Germany. The second day commenced with a new product launch. “Working together is hard” it read on the screen. Statistics indicated that 33% of new products were late getting to market, of which 28% were late due to insufficient collaboration, and up to 50% of potential revenue could be lost through being late to market. Then the screen read “NEXUS makes it easy!”

Leveraging Industry Shows to Create a Presence

At the recent SMTA International show in Rosemont, Illinois, I had an opportunity to meet with Mark Osborn, president and owner of Colonial Circuits, based in Fredericksburg, Virginia. Colonial Circuits is a supplier of PCBs, mainly for the defense industry.

New I-Connect007 Team Members Tour American Standard Circuits

Recently, Anaya Vardya, CEO of American Standard Circuits, invited two of I-Connect007’s newest team members, IT coordinator Jonathan Zinski and Editor Kiersten Rohde, to tour his facility in West Chicago, Illinois. Happy Holden, resident PCB expert, also joined the newbies on their field trip to ASC. In the following articles, Jonathan and Kiersten describe their experience touring ASC. Special thanks to Anaya for hosting the I-Connect007 team.

Planning a PCB: Signal Integrity and Controlled Impedance Considerations

Knowledge and experience are the two key elements when planning a PCB. Today’s PCB designers must have far more knowledge and understanding of the PCB production process than in the past. This is especially important when they plan and how they plan the stackup, via span, routing and power distribution.

Catching up with…Brigitflex

Today, Brigitflex is building unique custom-made boards for companies all over the world, from large defense and aerospace companies to small incubator companies inventing new products. They have become well-known as the shop to go to when nobody else can solve your problems.

RTW SMTAI: NCAB's Perspectives on HDI and Miniaturization

John Piccirilli of NCAB Group discusses the trends in HDI and miniaturization he's seeing around the world. He also talks about other interesting technologies such as metal-backed PCBs and stretchable materials.

Book Recommendation: Lead Right for Your Company’s Type

Why couldn’t a guy who had been successful at Apple be a dismal failure at Penney’s? Why do certain people who were great at one company be terrible at leading another company? Give up? It’s simple: All companies are different and what works with one company will not necessarily work for another.

Rex Rozario’s Next Big Thing, Part 2

In Part 2 of this two-part series, the conversation continues with Rex Rozario and Michael Caines as they discuss the ups and downs of creating their magnificent Lympstone Manor hotel and restaurant. The conversation ranges from dealing with budget and inclement weather to working with investors and the building itself to the joy of seeing the project come together beautifully.

Rex Rozario’s Next Big Thing, Part 1

Barry Matties joins Rex Rozario at Lympstone Manor, one of Rex’s investments outside of the electronics industry. The property, once an old country house in the Exeter countryside, has been transformed into a splendid hotel and restaurant. Joining them is Michael Caines, a Michelin Star chef from the UK who is heading the project.


PCB Signal Integrity Optimization Using X-ray Metrology

It happens again. A new backbone router/switch build or a line card upgrade is approaching completion when something goes wrong. The system won’t operate at the targeted data rate. Deadlines are looming and the root cause of the problem is buried somewhere in a big rack of electronic components.

Book Recommendation: The Camino Way—Lessons in Leadership from a Walk Across Spain

When someone sent me this book, I was puzzled. How was reading a book about a religious pilgrimage going to help me with my business? It didn’t take long for me to realize that reading The Camino Way was tremendously helpful to my leadership business education. Author Victor Prince uses the backdrop of his own pilgrimage along the Camino Way to give leadership lessons.

Experts Discussion: Signal Integrity and Impedance Control

When the content gathering for an issue on signal integrity and controlled impedance was officially underway, our I-Connect007 editorial team’s first stop was an “experts discussion” with industry experts: Mike Steinberger of SiSoft, Mark Thompson of Prototron Circuits, and Yogen and Sunny Patel of Candor Industries. This teleconference call was a whirlwind at times, but we captured valuable information that we have distilled here, for our readers.

IPC Status Update: Training, Standards, and More!

At the recent IPC Fall committee meetings that are co-located with the SMTA International conference and show, IPC’s president and CEO, John Mitchell, sat down for a chat with me for an update on what’s happening at IPC.

Patty's Perspective: (Signal) Integrity for All

Our topic this month is signal integrity, certainly a common one in our industry. Signal integrity is achieved by controlling impedance, so my advice is to do that. There, I’m done. Just kidding…of course I’m not done. But if you are in PCB manufacturing and you think this is just a design problem and doesn’t concern you, please think again.

Institute of Circuit Technology Hayling Island Seminar 2017

This year’s event had a well-chosen and varied programme featuring presentations on process chemistry and R&D consortia, a discussion of controversial standards proposals and a review of the experiences of commissioning new technology in a start-up factory.

Catching up with FineLine Global

With locations all over the world and technology offerings covering all technologies, I wanted to see for myself what this “broker on steroids” was all about—how they got started and how they grew. So I was delighted to have a conversation with Eli Ikan, Fineline Global’s General Manager.

RTW SMTAI: What's New at MacDermid Enthone

Jim Hartzell of MacDermid Enthone explains the responsibilities of his new position servicing the end-user as part of a group that deals directly with OEMs. He also discusses MacDermid's steady growth and some of the hotter market segments, as well as a variety of new product offerings.

RTW SMTAI: Prototron Continues its Growth

Dave Ryder and Russ Adams of Prototron Circuits discuss the firm's 30th anniversary and their continued growth. Prototron recently hired several new staff members, and the company still has one open position to fill.

The Value of Process Engineering in PCB Manufacturing

The PCB manufacturing cycle involves a series of interdependent processes starting from raw material and ending with the finished product. Successful PCB manufacturing shops coordinate, control and constantly upgrade their processes to meet the ever-changing market demands.


'Can Do' in CAM Outsourcing

Time-to-market has been the mantra for every successful technology company. The best among them have strong and integrated supply chains that march to the drum of the OEMs and EMS providers that bring that technology to market. A big part of that success, especially in North America and Europe, is the ability for PCB manufacturers to turn around complex PCBs very quickly. The hallmark of PCB production in these higher-tech, higher-cost regions is flexibility and responsiveness.

High-Throw DC Acid Copper Formulation for Vertical Continuous Electroplating Processes

The electronics industry has grown immensely over the last few decades owing to the rapid growth of consumer electronics in the modern world. New formulations are essential to fit the needs of manufacturing printed circuit boards and semiconductors.

Hamed El-Abd: A New Beginning, Part 2

In Part 2 of this interview with Hamed El-Abd, Barry Matties continues the conversation as Hamed recalls witnessing the growth of China through the past 30 years. We also learn what Hamed plans to do in his retirement and it doesn't involve being static!

Hamed El-Abd: A New Beginning, Part 1

While in China recently, Barry Matties joined longtime I-Connect007 friend and contributor Hamed El-Abd of WKK to congratulate him on his upcoming retirement. They reflected on his time spent in the industry, specifically in China, how far it’s come, and where it might be headed next.

Cycle Time Reduction Through W.O.R.C.

Lean, theory of constraints (ToC), quick response manufacturing (QRM), cross-training, and staticstical process control (SPC) are powerful, tried and true methodologies for process improvement. However, these tools are rooted in high-volume manufacturing environments and don’t always play nice in a high-mix, low volume (HMLV) operation. The new W.O.R.C. manufacturing strategy was specifically developed to overcome these shortcomings while capitalizing on their strengths.

Whelen Engineering, Two Years Later

If you know anything about this unusual (and extremely private) company, you probably read it right here at I-Connect007. Whelan Engineering’s truly unique PCB manufacturing operation is the result of a company initiative to bring their PCB needs back into the States—and do so at a cost savings. It has been quite a success, largely due to the efforts of brainchild Alex Stepinski, now VP−PCB at Whelen. The company is still in the thick of manufacture, includingan expansion of the PCB facility.

Compliance Management: The Defining Factor Between Success and Failure

Compliance management in the defense industry can be the defining factor between financial success and costly mistakes. This short article highlights some of the risks and implications of failing to comply with U.S. Defense export and import regulations.

IMPACT Interview: Tony Revier, Uyemura

One of the best parts of IMPACT for me is meeting and getting to know people in our industry that I haven’t met before. While hors d’oeuvres were coming around before the Tuesday evening awards dinner, I found a quiet corner to talk with Uyemura USA President and CEO Tony Revier.

Patty's Perspective: How do You Define Process Step Elimination and Automation?

This month, we can call our theme PSE&A—a fancy acronym for process step elimination and automation. Sounds straightforward, but what exactly do we mean by “process step elimination?” Does it refer to shortening the numerous steps involved in making a printed circuit board? There sure are a lot of them, but they all must be necessary—or why would we have them?

Catching up with American Standard Circuits’ Joe Nickerson

Dan Beaulieu had the chance recently to sit down with Camtech Technologies founder and President Joe Nickerson, now the newly appointed American Standard Circuits’ VP of sales, to discuss Camtech Technologies and his new role with American Standard Circuits. It was an interesting talk.


IMPACT Interview: Anaya Vardya, American Standard Circuits

I-Connect007's Patty Goldman spoke with Anaya Vardya, president and CEO of American Standard Circuits, a few days after the conclusion of IMPACT, especially wanted his views as a first-timer there.

Victory Giant Technology: The Qualified Forerunner of PCB Smart Factories

The topic of the July issue of PCB007’s China Online Magazine is “Automatic PCB Factories,” focusing on the pressures of cost, delivery time and process, and the irreversible trend toward automated PCB factories. Centering on this theme, we interviewed Andy Zhou, COO of Victory Giant Technology (HuiZhou) Co. Ltd., the first domestic PCB manufacturer who carries out large-scale implementation of intellectualization throughout the factory.

Catching up with Prototron Circuits Tucson GM Kim O’Neil

This has been an exciting year for Prototron, which has achieved Mil-PRF-31032 and gone into the flex business. Most recently, Prototron received word that they had achieved their AS9100 Rev D, which made me want to check in with Kim O'Neil and find out more.

Strategies for Compliance with DoD Regulations Including ITAR and DFARS

ITAR is usually the topic when compliance with DoD regulations is discussed. But what about DFARS? This article will examine strategies one can implement to ensure that one is compliant with all DoD regulations, by analyzing internal and external factors in relation to procurement and compliance, and by asking the vital questions: what, how, where and to whom?

IMPACT Interview: Shane Whiteside, Summit Interconnect

During Tuesday night’s dinner at IMPACT Washington, D.C. 2017, I-Connect007's Patty Goldman had a chance to talk with Shane Whiteside, Summit Interconnect’s president and CEO.

Punching Out! Mid-2017 Report on the State of the N.A. PCB M&A Market

One of the most popular questions we receive concerns the market for M&A. Here is our take on the current market for PCB shops in North America. In general, the PCB market in North America is not growing, which means that to grow, shops either must take market share from others, or grow through acquisitions.

ECWC 14 Wrap-Up with Tim Lee and Happy Holden

Minsu (Tim) Lee is the secretariat of the ECWC 14 Worldwide Printed Circuit Conference, which recently concluded in Seoul, South Korea. Tim is also the program manager of the Korean Printed Circuit Association. We had a few minutes together after the conference ended to review the week’s events and the Korean PCB industry. Tim also focused on the ongoing situation with North Korea, which resulted in many Chinese paper contributors being denied visas for ECWC 14.

High-Frequency, High-Speed: an Opportunity for China CCLs to Lead

As a leading Chinese CCL manufacturer, Shengyi Technology has invested 250 million RMB in 2016, for the new Jiangsu Shengyi Special PCB Co. Ltd. facility, which will make high-frequency, high-speed CCL product. We invited Lin Xia, senior marketing director of Guangdong Shengyi Technology Co. Ltd., and assistant general manager of Suzhou Shengyi Sci-Tech Co. Ltd. He will be focusing on why high-frequency high-speed CCL is a good opportunity for China manufacturers to become a worldwide leader in this arena.

The Sales Survival Handbook: Cold Calls, Commissions, and Caffeine Addiction—The Real Truth About Life in Sales

Imagine a sales book written by Jerry Seinfeld and you’ll get a good idea of what this book is like. Filled with all kinds of valuable advice, including everything from cold calling to handling rejection, the author uses humor to make us laugh at ourselves while learning how to be better salespeople.

Patty's Perspective: What Happens in Washington Doesn’t Stay in Washington—It Reaches All of Us

I went to my second IMPACT Washington, D.C. event this year (May 1–3) and, as much as I applauded last year’s event, this one far surpassed it—just ask anyone who was there. In this month’s issue, a special section on IMPACT backs that claim.


Mr. Laminate Tells All: PTFE is About to be Banned by IEC TC111

There, I said it. Technical Committee 111 of the International Electrotechnical Commission (IEC) is preparing to effectively ban PTFE (polytetrafluoroethylene) materials from electronics. As history goes, the electronics industry has focused on only two of the four halogens (bromine and chlorine) to be limited in order to be called “halogen-free” or more accurately “low-halogen.” But now, fluorine is being dragged down too, just because of its location in the periodic table.

I-Connect Survey on Process Step Elimination: What is More Important for Productivity?

Is utilizing the best technology out there the most important factor in improving productivity? Or is it automating certain, if not all, processes in your production? What about employee morale, what is its impact on the overall productivity of your line?

Megasonic Acoustic Surface Treatment Process for Enhanced Copper Electrodeposition in Via Interconnects

A printed circuit board is populated with a multitude of electro-mechanical components plus various active and passive devices such as transistors, capacitors, inductors and resistors, which enable the functionality and assembly of the PCB. Increasing the density of the components on the surface of a board enables greater functionality and use.

Designing with Ultra-Thin Flexible Printed Circuit Boards

Designing with flexible PCBs is not much different from doing the same with rigid boards, except that the designer must account for the mechanical complexity associated with flex circuits. For instance, a flexible PCB can tear if flexed beyond its capability during installation. Therefore, it is very important to create a mechanical model of the PCB and test it for a proper fit, before taking up the electrical design.

Book Recommendation: Upside—Profiting from the Profound Demographic Shifts Ahead

If you want to know what is going to happen in the future, you can forget the crystal ball and the Tarot cards because all you need is this new book by generational researcher Kenneth Gronbach. This book is readable and interesting, despite the sound of the subject matter, which sounded as dry as the Arizona desert.

Thin Film NiP Embedded Resistors in Heater Applications

There has been a growing adoption of NiP thin film resistors as heater elements from a diverse group of users including those in the aerospace, defense, high-end computing and the volume consumer electronics market. A novel application has now grown from the validation and reliability testing perspective. Using embedded resistors as heaters to do high-temperature or burn-in testing eliminates the need for thermal chambers.

The Significance of the PCB in the Value Chain of the European EMS Industry

At SMT Nuremberg, Pete Starkey meets with Dieter Weiss, who comments upon the significance of the PCB in the value chain of the European EMS industry, and looks to a future where we embrace an open-minded attitude and a willingness to work together.

Book Recommendation: The Inspiration Code—How the Best Leaders Energize People Every Day

Regardless of who you are, what you have done, where you have been, or where you are in your life journey, this book can help you to be inspirational. Not all of us are inspirational by nature; most of us are just regular people who have led regular lives. For the most part, we have done nothing dramatic enough to be inspirational just by our very existence.

Embedding Active and Passive Components in Organic PCBs for More Reliability and Miniaturization

Hofmann Leiterplatten GmbH has developed a wide range of products in the last 25 years. New manufacturing know-how has been developed in fabricating organic PCB with embedded devices. A special name, AML (active multilayer), was created to differentiate the surface mount devices (SMD) and the device embedded technology (DET) PCBs. Manufacturing processes that are not typical for standard PCB fabrication shops has been developed.

Mitch Altman Discusses Bringing Youth into the PCB industry

Publisher Barry Matties is joined by Mitch Altman, creator of TV-B-Gone, a device that can turn off TVs in public, and co-founder of Noisebridge, an educational hackerspace based in San Francisco. In this interview, they discuss the importance of bringing youth into the PCB industry and how Noisebridge has inspired people of all ages to get started creating their own electronics.


Embedded Technology: It’s All Around Us

In the early ‘80s, the PCB company I worked for was testing some of the first material for buried resistors. I can’t recall what customer it was for, or how far along the project got, but over the years it seemed like the technology was slow to be adopted and perhaps ahead of its time.

Walt Custer’s Market Report

At the recent EIPC Conference, Walt Custer delivered his annual report detailing the trends he’s been seeing in the electronics industry for 2016 and into the first quarter of 2017. Barry Matties sat down with Walt to discuss his findings, including his forecast for the upcoming year. Also discussed are Walt’s prognosis for the market segments with the most promise and those that cause him concern.

Industry Knowledge—Preparing the Next Generation

Recruiting and retaining talent is becoming a monumental task in our industry. Look around at trade shows; there is a palpable decrease in the number of young people who are interested in engineering and/or manufacturing. With the advent of the IT age, the prospective workforce has moved on to the next natural step in the technological progression.

A Conversation with an Industry Twenty-Something

At a recent SMTA Expo, I met with Matt Hammesfahr, a salesperson with Amitron. Matt is young, by our industry standards—in his midtwenties. Just a few years out of college, Matt holds a business degree and is already a top salesman with the company. Here’s one of those twenty-somethings we keep saying we want to attract to our industry. How did this happen? I had to get the story.

How to Find –and Retain– the Right People for the Right Jobs

I sat down recently with Rebecca Brennan, director of human resources, and Aimee Miller, director of corporate communications for Compunetics and Compunetix. I already knew a little bit about their programs, having spent time at Compunetics in past years. I was looking forward to learning more about their methods.

HDP User Group 2017 European Meeting Highlights Technology Progress

The conference facility at the offices of Oracle, in the royal burgh of Linlithgow in West Lothian, Scotland, was the venue for the 2017 European meeting of the High Density Packaging User Group. I was delighted and privileged to be invited once again to sit in on the open session, an intense programme of technical presentations and discussions, project reviews, status updates and new project proposals.

Weiner’s World—May 2017

China’s central bank is effectively anchoring the yuan to the dollar, a policy twist that has helped stabilize the currency in a year of political transition and market jitters about China’s economic management. The yuan weakened more than 6% against the dollar in 2016; this year, it is up roughly 1%, and the expectation that the currency will fluctuate—a gauge known as implied volatility—is around its lowest in nearly two years.

David Dibble on the Hiring Process: Getting the Most From Systems Excellence

If this is the first time you’ve heard the name David Dibble, or his company, Dibble Leaders, then you’re in for a treat. David is one of our industry’s foremost thought leaders when it comes to systems optimization and leadership development. He has worked with many companies, both in our industry and in the medical field. From starting his own PCB company and growing it into a successful firm, David has a record of success.

The Sum of All Parts: Recruiting and Retaining Young Talent

Recruiting and retaining talent is becoming a monumental task in our industry. Look around at trade shows; there is a palpable decrease in the number of young people who are interested in engineering and/or manufacturing. With the advent of the IT age, the prospective workforce has moved on to the next natural step in the technological progression.

Innovator Bob Tarzwell Retires From PCB Industry to Focus on New Career in Art

I have known Bob Tarzwell for more than 18 years, since he first called me looking for some help with his company. His first words to me were, “Hi, my name is Bob Tarzwell and I own a shop in Carleton Place, Ontario. I need your help."


Growth Ahead for Flexible Hybrid Electronics Industry

According to Zion Research, “global demand for the flexible electronics market was valued at $5.13B in 2015 and is expected to generate revenue of $16.5B by 2021, growing at a CAGR of slightly above 21% between 2016 and 2021.” Key elements of the market, in the view of most analysts, include flex displays, sensors, batteries, and memory.

Help Wanted With IMI’s Peter Bigelow

In preparation for this month’s topic, especially what companies in our industry are currently experiencing when it comes to finding and hiring the right people, I sought out Peter Bigelow, president and CEO of circuit board fabricator IMI Inc. We spoke in February at IPC APEX EXPO.

Deep Into Technology at Compunetics

There aren’t many printed circuit companies in my neck of the woods. There is one, however, that has always fascinated me, and that is Compunetics, in Monroeville, Pennsylvania, a suburb of Pittsburgh. Having worked with them on the electrophoretic photoresist, a PPG product, many years ago, it was great to stop by and catch up with CTO Tim Schmitt and Technical Applications Manager Jesse Ward, along with General Manager Burhan Capar, a relative newbie to the company.

Book Recommendation: You’ve Got 8 Seconds—Communication Secrets for a Distracted World

So, you’ve worked hard to get that appointment, and it has paid off. There you are sitting directly in front of “the man”—the guy you have been killing yourself to see for many months.

Rockwell Collins’ Doug Pauls Discusses Volunteering, Mentoring and Their Road Show

I was happy to see Rockwell Collins’ Doug Pauls receive IPC’s Raymond E. Pritchard Hall of Fame award at IPC APEX EXPO, well-deserved for him, and I wanted to chat with him about it. As with so many conversations at the conference this year, the talk quickly turned to inspiring interested young people in our “graying” industry. We also discussed the nature of volunteering and what we get out of it.
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