FEATURED NEWS AND INFORMATION:
FEATURED ARTICLES AND COLUMNS:

Part 2: EIPC’s Winter Conference in Lyon, France: Day 2 Review

February 21, 2018 | Pete Starkey, I-Connect007

The final session, on European needs for new technology, product safety and training, was introduced and moderated by EIPC board member Dr. Michele Stampanoni, vice president of strategic sales and business development at Cicor Group.

EIPC’s Winter Conference in Lyon, France: Day 2 Review

February 20, 2018 | Pete Starkey, I-Connect007

The first day of the conference had started and ended in the dark—a long and technically intense day! After a convivial conference dinner and a good night’s sleep we were back on the bus, this time in daylight at the slightly later time of 8:00 a.m., for the journey from downtown Lyon back to Alstom’s conference facility in Villeurbanne, and it wasn’t raining. In fact, there was even some sunshine later in the day!



COLUMNS:

EPTE Newsletter: NEPCON JAPAN 2018

February 20, 2018 | Dominique Numakura, DKN Research

The largest electronics exhibition in Japan was held at Tokyo Big Sight on Wednesday January 17. The 47-year-old show started out as InterNEPCON and featured companies that specialized in covered packaging and wiring including printed...

It’s Only Common Sense: Get on Board with Social Media

February 19, 2018 | Dan Beaulieu, DB Management

It used to be funny when one of our fellow salespeople said, “I don’t know how to ‘Twit’ or ‘Tweet’ or ‘Twitter,’ or whatever these kids are doing these days.” But if you still...

This issue Who is YOUR Customer? Featuring:

Defining Customer-Supplier Relationships and Customer Satisfaction, interview with Steve Williams
Communications: Bridging the Customer-Supplier Gap, interview with Nolan Johnson & Dan Beaulieu
Invited Guests to the Party, by Tara Dunn 
Understanding Your Customers, by Steve Williams 
One Great Customer Service Story, by Dan Beaulieu 
Who is Your Customer? by Dan Feinberg 
Who is the Customer? by Dan Beaulieu 
Defining Your Customers, by Sam Sagani 

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