productronica 2015: Gardien's Quality Management in a Global Quality Assurance Organisation


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Rick Meraw, group vice president, quality, for Gardien Services, discusses with I-Connect007's Pete Starkey the responsibilities of quality management in a global quality assurance service company, ensuring consistency of standards and technology across all geographical locations, cross-pollination of knowledge and skills, and making best use of data for real-time feedback and process improvement.

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